policy

Collection and Use of Personal Data

Total Concept collects and uses personal data to provide, manage, and improve its services. The data you provide is necessary for us to enter into or fulfill agreements with you, whether you are a client, supplier, or partner. This policy applies to all personal data collected through our website, forms, and interactions.

If you are a client, we use your data to process inquiries, issue quotes, assess requirements, deliver services, invoice, and maintain efficient communication regarding ongoing projects. For suppliers or other contractors, your data is used to place orders, process invoices, communicate requirements, and maintain a smooth transaction process.

Providing personal data is not mandatory. However, if you choose not to share certain information, we may be unable to fulfill our contractual obligations.

Data Sharing with Third Parties

In the course of providing services, Total Concept may share your business name and contact details with third-party vendors, contractors, and technology providers. These include partners who supply components, materials, and services, and companies that support our internal operations.

Total Concept uses secure servers to store sales and purchase data, where your personal data may be included. Additionally, we use software services, such as Microsoft Office and Flodesk, for email, document storage, and marketing automation, which may process your data as part of their services. For marketing and communication purposes, we utilize services like MailChimp, Instagram, Facebook, and LinkedIn.

Website Tracking and Cookies

Total Concept uses cookies on its website to enhance user experience and for analytical purposes. We also use tracking technologies such as Google Analytics, Google Tag Manager, Meta Pixel, and Google Search Console. These tools help us analyze website traffic, improve our services, and provide targeted content based on user interests.

By continuing to use our website, you agree to the use of cookies. You may disable cookies through your browser settings, but this may affect the functionality of our website.

Freebie Downloads and Contact Forms

When you download resources or free materials from our website, or fill out contact forms, we collect the data you provide, such as your name and email address. This data is stored in our systems for customer relationship management purposes and may be used to send follow-up emails or relevant offers.

Social Media Integration

Our website integrates with social media platforms such as Instagram. When you interact with these features, certain information may be shared with the respective platform, depending on your settings and preferences. We also actively manage our presence on platforms such as LinkedIn and Facebook, where we may access data related to our followers and engagements.

Event and Trade Fair Registrations

Total Concept may collect data when you register for events or browse our trade fair listings on our website. This data allows us to communicate with you regarding event details, special offers, and follow-up information.

Data Retention Period

If you submit a request for a quote but do not proceed to become a client, we will retain your data for a maximum of 5 years following our last contact. If we have received an offer from you, but did not proceed with your services, we will delete your data within 1 year after our last interaction.

Your Rights

You have the right to request access to your personal data, as well as to request corrections or additions to inaccurate or incomplete data. You may also request restrictions on the processing of your data or object to the use of your data. Additionally, you have the right to request data portability or data transfer to another organization.

To exercise these rights, contact us at info@totalconcept.be or call us at 03/290.70.70. For questions or more information regarding our data collection and usage, feel free to reach out to us.

Contact Details

Total Concept BV
Ter Stratenweg 29B, 2520 Ranst
RPR Antwerpen 
BTW BE0463234980